Error code = UnknownUser (0x000003EB) -> System.Exception: .UnknownUserException: Unable to map userDn '/o=First Organization/ou=Monitoring Mailboxes/cn=Recipients/cn=HealthMailbox147dc27242bb4da4acd5d94cf214934b' to exchangePrincipal (StoreError=UnknownUser) -> .DatabaseNotFoundException: The database with ID couldn't be found. Error code = UnknownUser (0x000003EB): Error returned in ConnectCallResult. In the Details view in the log entry, you see the following line:Įrror returned in ConnectCallResult. On the Exchange 2013 MBX server, in Event Viewer under Application and Services Logs\Microsoft\Exchange\ActiveMonitoring in the ProbeResult log, you see probe result error events for the Outlook.Protocol service for different 2013 databases that indicate the StoreError=UnknownUser value. This log entry indicates that the RPC Client Access service is unexpectedly terminated. Message: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Microsoft Exchange RPC Client Access service, but this action failed with the following error:
The following corrective action will be taken in 5000 milliseconds: Restart the service. Message: The Microsoft Exchange RPC Client Access service terminated unexpectedly.
In the system log, you might also see events 70 logged, as follows: The MSExchangeRpcProxyAppPool application pool is continually recycled much like it is on the CAS. Error code = UnknownUser (0x000003EB) -> System.Exception: .UnknownUserException: Unable to map userDn '/o=First Organization/ou=Monitoring Mailboxes/cn=Recipients/cn=HealthMailboxcaea01e2cff446d1b0645f01d11fb55f' to exchangePrincipal (StoreError=UnknownUser) - .DatabaseNotFoundException: The database with ID couldn't be found. OutlookMailboxCtpProbe/2013 Mailbox Database 1Įrror returned in ConnectCallResult. Source: Microsoft-Exchange-ActiveMonitoring Log Name: Microsoft-Exchange-ActiveMonitoring/ProbeResult The relevant parts of the error event are the following: DatabaseNotFoundException: The database with ID couldn't be found In the Details view in the log entry, you see this line: In Event Viewer under Application and Services Logs\Microsoft\Exchange\ActiveMonitoring in the ProbeResult log, you see probe result errors for the Outlook service for different 2013 databases that indicate the StoreError=UnknownUser value. The MSExchangeRpcProxyAppPool is continually recycled. Shortly after the disconnection, the client reconnects to the Exchange server. The Outlook 2013 client, Outlook 2010 client, or Outlook 2007 client disconnects from the server that is running Exchange Server 2013. You experience one or more of the following symptoms in Exchange Server 2013.
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